Commenting on the publication of the Report of the Mid-Staffordshire Public Inquiry, Dr Mark Pugh, Executive Medical Director at Isle of Wight NHS Trust said: “I have been appalled, as have all the staff at Isle of Wight NHS Trust, at what occurred at Mid Staffordshire General Hospital.
We recognise that this does not reflect well on the NHS as a whole but genuinely do not believe that this is representative of the NHS on the Island.
“We recognise however that we are not perfect and we will review the recommendations from the Inquiry and report to the Trust Board and key stakeholders on the actions we plan to take as a result. To be a successful Foundation Trust – one which has the interests of patients as its core value – we need to ensure that the quality of our services is excellent. The role of Islanders in that process through the membership scheme and Council of Governors will be very important. I would encourage all Islanders and users of NHS services on the Island to sign up as Trust members.”
Speaking about the quality of services at Isle of Wight NHS Trust and specifically St. Mary’s Hospital in Newport, Alan Sheward, recently appointed Executive Director of Nursing said: “We have a number of systems in place to monitor and improve the quality of services. We value feedback from patients and everyone who comes into contact with our services. Information about the quality of our services is regularly reported to the Trust Board at its meetings in public. Patients are asked to complete our ‘Getting It Right’ questionnaires which includes the new Friends and Family test. We encourage patients, their family and carers – indeed anyone, to let us know at the earliest opportunity if they think we have got something wrong. We take the issues raised by patients and the formal complaints made to us seriously.
“On 10th and 11th January the Care Quality Commission made an unannounced inspection of services at St. Mary’s Hospital. The visit focused on Theatres, Whippingham Ward, St Helens Ward, Discharge Lounge and the Rehabilitation Ward. The verbal feedback received immediately after the visit was that there were no areas of concern and we are awaiting the formal report. Our Patient Council Members, LINk Members under their ‘enter and view’ powers and Trust Board Members all make visits to Wards and services which are an important part of ensuring that we are meeting our central aim of ‘Quality Care, Everyone, Everytime’.”
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