Vincent Woods reports:  Shoppers hitting the Isle of Wight January sales should be aware they have exactly the same rights when they buy sale items as they do for full price goods. 

However, contrary to popular belief, you don’t automatically have the right to return unwanted Christmas gifts and claim a refund, but you may be able to take advantage of shops goodwill policies.

Under the law, it is only the gift buyer who has a contract with the retailer and can ask for a refund, but only if the product is not as described, unfit for purpose or of unsatisfactory quality.

Many shops will offer goodwill policies and will allow you to exchange goods for other items or credit notes, although this is not a legal obligation.

Michele Shambrook, Operations Manager for Consumer Direct said:

‘Even if you don’t have any legal rights to return goods, many shops will allow you to exchange goods or get a credit note so it’s worth checking their policies. If an item is faulty or damaged then you should always try to take it back as soon as you can. In each case, always try to take the receipt or other proof of purchase such as a bank or credit card statement with you.’

Further information about your rights and advice on solving consumer disputes can be obtained by calling Consumer Direct on 08454 040506 or visiting the website click here:

Isle of Wight Community Information @Island Pulse.